Contact information

At MUSE IN THE SKY, your experience matters to us. Whether you have a question about an order, need help finding your perfect dress, or simply want to know more about our collections, we're here to help. Our team is happy to assist you and make your shopping experience as smooth and enjoyable as possible.

Get in Touch

Have a question? Reach out to our customer support team, and we'll get back to you as soon as possible.

📧 Email: vip@muselnthesky.com

⏱️ Response Time: Within 24–48 business hours

For faster assistance, please include your order number if your inquiry is related to an existing purchase.

How We Can Help

Our customer support team can assist you with:

  • Order Status & Tracking: Get updates about your order and shipment.

  • Shipping Questions: Learn more about shipping options, fees, and delivery.

  • Returns & Refunds: Get guidance on return eligibility and refund procedures.

  • Product Information: Ask about dress details, colors, fabrics, and availability.

  • Size & Fit Assistance: Get help choosing the right size for your next look.

  • Payment Support: Receive assistance with payment-related questions.

  • Website Assistance: Let us know if you experience any issues while shopping.

Business Information

MUSE IN THE SKY

📍 Business Address:

2182 Thomasville St, Lancaster, SC 29720, United States

Important Notice: This address is for business correspondence only. It is not a return warehouse or an authorized return address. Please contact our customer support team before sending any returned merchandise.

Customer Service Hours

Our team is available to assist you during the following hours:

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Saturday–Sunday: Closed

  • Response Time: Within 24–48 business hours

Messages received outside business hours will be reviewed on the next available business day.

Before Contacting Us

To help us resolve your inquiry more efficiently, please include the following details when applicable:

  • Your full name

  • Your order number

  • The email address used to place your order

  • A clear description of your question or concern

  • Photos of the item or package, if your inquiry involves damage or an incorrect product

Providing these details helps our team understand your situation and offer more helpful assistance.

A Little Note from MUSE IN THE SKY

Every customer is an important part of our story. We want you to feel confident not only in the styles you choose but also in the care and support you receive from us. Thank you for being part of MUSE IN THE SKY — we're always happy to hear from you.

✨ MUSE IN THE SKY — Your Style, Your Moment, Your Way.